PRIVACY POLICY
Your complete toolkit for a successful restaurant business
My Restaurant Suite — Restaurant Owners Academy
1. Introduction
This Privacy Policy explains how My Restaurant Suite, operated by Restaurant Owners Academy (referred to as 'we', 'us' or 'our'), collects, uses, stores and protects your personal information when you visit our website, use our online course platform or purchase our products.
We are committed to protecting your privacy in accordance with the Australian Privacy Act 1988, the EU General Data Protection Regulation (GDPR) and applicable privacy laws in the United Kingdom, United States, Canada and New Zealand.
By using our website or purchasing our products, you agree to the collection and use of information as described in this policy.
2. Information We Collect
Information you provide directly
• Your name and email address when you sign up for a free resource or newsletter
• Your name, email, billing address and payment details when you purchase a course
• Any information you send us by email
• Optional survey responses about your venue type, team size and operational challenges
Information collected automatically
• Your IP address and browser type when you visit our website
• Pages you visit and time spent on each page
• Where you came from — e.g. a Google search or social media link
• Cookie data as described in Section 7 below
3. How We Use Your Information
We use your personal information to:
• Deliver the course content and workbooks you have purchased
• Send you the free resource you requested and the follow-up emails that go with it
• Send course-related emails including your welcome sequence and any updates
• Process your payment and manage your account
• Respond to your questions or support requests
• Improve our website, course content and marketing
• Send occasional emails about new products or resources — you can unsubscribe any time
• Meet our legal obligations
We will never sell your personal information to anyone. We do not share your data with advertisers.
4. Legal Basis for Processing (GDPR — UK and EU Users)
If you are in the UK or EU, we process your data under the following legal bases:
• Contract: Processing needed to deliver what you have purchased
• Legitimate interests: Sending course-related and educational content
• Consent: Marketing emails — you can withdraw consent at any time by unsubscribing
• Legal obligation: Keeping transaction records as required by law
5. How We Store and Protect Your Information
Your personal information is stored securely on servers provided by Kajabi LLC (our course platform) and Stripe Inc. (our payment processor). Both use industry-standard security including SSL encryption and comply with applicable data protection regulations.
We keep your information for as long as necessary to provide our services and meet our legal obligations. If you request deletion of your account, we will delete your personal data within 30 days, except where the law requires us to keep certain records.
No method of transmission over the internet is completely secure. We take all reasonable steps to protect your information but cannot guarantee absolute security.
6. Third Party Services
We use the following third party services which may process your personal information on our behalf:
• Kajabi LLC — course platform, email delivery and student management (United States)
• Stripe Inc. — payment processing (United States)
• Google Analytics — website traffic analysis using anonymised data only
Each provider has their own privacy policy and data protection commitments. Where providers are outside your country, we ensure appropriate safeguards are in place.
7. Cookies
Our website uses cookies — small text files stored on your device — to improve your experience and understand how our site is used.
Essential cookies
These are necessary for the website to work. They cannot be switched off and do not store personally identifiable information.
Analytics cookies
We use Google Analytics to understand how visitors use our site. This data is anonymised and does not identify you personally. You can opt out using the Google Analytics Opt-out Browser Add-on.
Marketing cookies
If you have clicked on one of our ads, we may use cookies to track which ads are working. You can control cookie preferences through your browser settings.
8. Your Rights
Depending on where you are, you may have the right to:
• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing of your data
• Receive your data in a structured, portable format
• Withdraw consent at any time where processing is consent-based
• Lodge a complaint with your local data protection authority
To exercise any of these rights, contact us at the email address in Section 13. We will respond within 30 days.
9. Email Communications
When you download a free resource or purchase a course, you will receive automated emails related to that action. You may also receive occasional marketing emails about new products and resources.
You can unsubscribe from marketing emails at any time using the link at the bottom of any email. Unsubscribing from marketing emails will not stop emails related to your course access or purchase.
10. Children's Privacy
Our products are for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe we have done so, please contact us and we will delete it immediately.
11. International Data Transfers
We serve customers in Australia, New Zealand, the United Kingdom, the United States and Canada. Your personal information may be transferred to and processed in countries other than your own. Where this happens, we ensure appropriate safeguards are in place.
12. Changes to This Policy
We may update this policy from time to time. When we make significant changes, we will update the date at the top of this page. Your continued use of our website or services after any changes means you accept the updated policy.
13. Contact
If you have any questions about this policy, want to exercise your rights, or have a complaint about how we handle your information, get in touch:
My Restaurant Suite — Restaurant Owners Academy
Email: support@myrestaurantsuite.com
Website: https://myrestaurantsuite.com/
Based in: Australia
UK and EU users: If you are not happy with our response, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk. Australian users can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
