ABOUT
Built by someone who has done every job in the room
WELCOME TO MY RESTAURANT
My Restaurant Suite helps restaurant owners, operators and managers run stronger, more profitable venues through practical systems for leadership, service, cost control and growth. This is not a corporate training program. It is a working toolkit built for independent operators and small hospitality businesses — people who are on the floor, in the numbers and managing a team every single day.
Our experience
Built from nearly 20 years of real-world hospitality leadership, every module in My Restaurant Suite focuses on repeatable actions that move the needle: pre-shift discipline, staff accountability, menu cost control and smarter forecasting that protects your margins and improves your guest experience.
Our unique value
My Restaurant Suite is a hands-on, restaurant-first system built for your market, your team and your service model. You will learn to implement what works on your floor — not generic business advice written for a boardroom. If you want smoother service, stronger leadership and sustainable profit, this is the system to get you there.
OUR VALUES
At My Restaurant Suite, our values are operational clarity, leadership by example and disciplined execution. We believe accountability starts at the top, service excellence is trained daily, and profitability comes from controlling costs without compromising your guest experience.
We help restaurant teams build consistent standards through pre-shift meetings, practical coaching, menu discipline and data-driven forecasting.
Our goal is simple: help you build a business your team is proud of and your guests return to again and again.
YOUR COACH
Travis Hay — Founder and Lead Coach
Travis is the founder of My Restaurant Suite, built on nearly 20 years of working across independent restaurants, bars, cafes and multi-brand groups in Australia and the UK. He started at 14 washing dishes in an Italian restaurant and worked his way through the kitchen, the bar and the floor — progressing from chef to barman, waiter, head waiter, assistant sommelier and ultimately into management. His venues spanned Indian, Italian, French, seafood, grill and steak restaurants across Melbourne, Sydney, the Gold Coast and London. In London, Travis was hired as Change Manager for a restaurant group operating four brands. He was brought in to turn around a failing venue — responsible for retraining staff, renegotiating food and beverage supply costs, realigning wages, managing capital expenditure and lifting the kitchen and service standard to match the group benchmark. He retired from the industry to balance family life, but took everything he learned and turned it into My Restaurant Suite — a practical operating system for owners and managers who want to run better venues.
Travis’s focus:
• Systems for service, cost control and staff accountability
• Pre-shift leadership and daily operational discipline
• Menu cost management and margin protection
• Change management for struggling or growing venues
OUR EXPERIENCE
Hospitality Experience
My Restaurant Suite is built by someone who has worked every major role in a venue — from kitchen prep and service through to venue management across multiple brands and markets. The content reflects real shift pressure, real staffing constraints and the daily decisions that shape your performance.
Operational Skill Set
The course framework combines people leadership, operational systems and financial discipline. You will learn to improve upselling, reduce waste, optimise par levels and turn quiet periods into profitable opportunities — with tools you can use between shifts.
High Standards
• Deep restaurant and hospitality experience — built from real venues: line work, service, bar and management — not classroom theory.
• Restaurant-specific outcomes — labour costs, COGS, guest experience and repeatable daily execution.
• Practical credentials — content built from certified coaching training and 20 years of operational leadership in the industry.
• Clear tools and metrics — checklists, scorecards and simple workbooks you can use between shifts.
THE STORY OF MY RESTAURANT SUITE
2015 - The Foundation
Travis Hay published How to Run a Successful Restaurant, drawing on nearly 20 years of hands-on hospitality experience across Australia and the UK. The book became an Amazon Verified Purchase bestseller with 5-star reviews from operators in both Australia and the United Kingdom.
2018 - Building the System
Recognising that operators needed more than a book, Travis began developing the structured tools and frameworks that would become My Restaurant Suite — practical workbooks, checklists and systems built specifically for independent restaurant operators.
2022 - The Digital Course
My Restaurant Suite launched as a fully structured online course — 9 modules covering every aspect of running a profitable restaurant, from belief and mindset through to SWOT analysis, service standards, cost control and leadership.
Today - Ready to Serve Your Venue
My Restaurant Suite is now available worldwide to restaurant owners, operators and managers who want practical tools they can implement immediately — without consultants, without coaching calls and without corporate theory. For $497 USD, you get the full 9-module course plus the complete Excel workbook suite.
